Reservation Terms and Conditions
∙ You can make a reservation at the Marina Residence Boutique Hotel in one of the following ways:
– by phone: +359 52 388 222 +359 895 547 507
– by email: marinaresidence@marinahotels.bg
– on site at the hotel
– via the hotel’s website: https://marinaresidence.bg/
∙ The reservation must contain the following information: full name and nationality of the guest, the exact arrival and departure dates, telephone number, feedback email, room type, number of rooms, number of guests.
∙ A reservation confirmation e-mail will be sent to the e-mail address provided by you. It will include the type and number of the rooms booked, check-in and check-out dates, the number of adults and children listed in the reservation request and the amount due. After receiving the confirmation, please read the information about your reservation carefully and contact us if you require any correction.
∙ The hotel requires a deposit of 100% (one hundred percent) of the reservation amount as a guarantee deposit.
∙ Your reservation will be considered valid and finally CONFIRMED once we receive the guarantee deposit.
∙ If the payment is not made within 2 days, the hotel reserves the right to cancel the reservation.
∙ When guests make a reservation at the Marina Grand Beach Hotel, it is considered that they have read and agreed to the current General Terms and Conditions.
∙ Reservations accepted by telephone, e-mail or via our website are considered as contractual relationship.
∙ Making a payment is considered as full acceptance of the general terms and conditions for accommodation at our hotel.
Cancellation Terms and Conditions
∙ If you want to cancel your reservation, you can do this in the following ways:
– by phone: +359 52 388 222 +359 895 547 507
– by email: marinaresidence@marinahotels.bg
∙ If the guests want to cancel a confirmed reservation up to 24 hours after it was made, they will not pay a penalty and the amount paid as a guarantee deposit will be refunded to the card with which the reservation payment was made.
∙ In cancellation after 24 hours and up to 14 (fourteen) days prior to the check-in date, the guests will owe a penalty of 50% of the amount paid as a guarantee deposit.
∙ In cancellation less than 14 (fourteen) days before the check-in date or in case of non-arrival on the check-in day, the guests will be charged a penalty equal to the amount paid as a guarantee deposit and the reservation will be considered cancelled.
∙ In case of force majeure events and other reasons beyond the hotelier’s control, Marina Residence Boutique Hotel reserves the right to cancel a confirmed and paid reservation. In such cases, the hotelier:
– Offers accommodation for another period under the same conditions and prices.
– Refunds the deposit paid by the guest by bank transfer within 30 (thirty) working days as from the date of the tourist’s written request for this, without owing a penalty to the latter.
Changing a reservation
∙ If you want to change your reservation after receiving a confirmation, we will do our best to help you.
Accommodation Terms and Conditions
∙ Check-in and check-out times
– Check-in: from 14:00
– Check-out: until 12:00
– There is an additional fee for late check-out as follows:
– for check-out extensions until 18:00, there is an additional fee at the discretion of the hotel.
– for check-out extensions later than 18:00, you will be charged an additional fee equal to 100% (one hundred percent) of your room rate.
∙ Children aged 0 to 3.99 years will be accommodated free of charge.
∙ Children aged 4 to 11.99 years accommodated in a room with 2 adults will be charged 30% of the price of the regular bed for the respective room: DBL, STUDIO, SUIT.
∙ A second child aged 4 to 11.99 years accommodated in a room with 2 adults will be charged 30% of the price of the respective accommodation type: SUIT
∙ Each adult over 12 years old accommodated in an extra bed will receive a 50% discount off the price of the respective accommodation type: DBL, STUDIO, SUIT
∙ 1 adult + 1 child (0 to 3.99 years old) will be charged for a single room
∙ 1 adult + 1 child (4 to 11.99 years old) will be charged for a double room, studio, or suit as 2 adults per regular bed.
* To calculate the tourist’s age, we take into account the actual age for each night.
∙ No pets are allowed in the hotel.
∙ Accommodation is made by presenting the guests’ personal identification documents.
∙ The data provided by you are protected in compliance with the Personal Data Protection Act and the normative acts regulating the protection of information and are processed only in connection with the fulfillment of the established requirements of the Tourism Act. This information will only be used in connection with the reservations made and will not be provided for other purposes.
Accommodation Prices
∙ The prices for accommodation at the Marina Residence Boutique Hotel are listed on the hotel’s official website: www.marinaresidence.bg
Payment Methods
∙ The reservation can be paid by credit card (Maestro, Visa or Mastercard) via a virtual POS terminal (the payment amount will be in BGN).
Rights and Responsibilities of the Parties
∙ Marina Residence Boutique Hotel is obliged to provide its guests with the full amount of services they have requested and paid for.
∙ Amounts for services requested but not used, wholly or partially, due to the fault of the guests are not refundable.
∙ Marina Residence Boutique Hotel is not responsible for any damages caused by the actions of third parties.
∙ In order to eliminate the weaknesses, all complaints regarding the quality of the services paid must be made by the guest on site at the hotel. The complaints must be in written form. In case the requirements are not met, the guest must ask the responsible person to draw up a report. The guest will receive a formal opinion on the issue from the Manager of the hotel within 3 working days after the report is written.
∙ All prices listed on the hotel’s website https://marinaresidence.bg as well as in the e-mails by the hotel are in BGN with included VAT and tourist tax.
∙ Additional services are not automatically calculated in the final price of the accommodation and must be paid separately upon check-out.
∙ The hotel is not responsible for items stolen from the rooms or the common areas of the hotel that have been stored outside the personal safes available in each room, as well as for damages caused by third parties.
∙ In compliance with the national legislation, smoking in the rooms of the Marina Residence Boutique Hotel is not allowed. Therefore, in case of non-compliance, the hotel reserves the right to charge a fee of 100.00 BGN without prior notice.
∙ During their stay at the hotel, the guests must comply with the generally accepted standards of good behavior. All the expenses for material damages to the hotel will be paid by the persons responsible for them.
∙ Marina Residence Boutique Hotel is not responsible for unattended persons under the age of 18. Each guest is obliged not to leave their children unattended on the territory of the Marina Residence Boutique Hotel.
∙ The provisions of the laws of the Republic of Bulgaria shall be binding for all disputes and legal matters that are not settled by the current Terms and Conditions and have arisen in connection with the use of the website https://marinaresidence.bg
Cookie Policy
∙ By visiting the website www.marinaresidence.bg, users accept to receive cookies and advertising platforms by the hotel and its partners on their devices.
∙ If the users do not want to receive cookies on their devices, they can disable them from the settings of the software which they use to access the website www.marinaresidence.bg, but in such case, the full and accurate functioning of the website cannot be guaranteed.
∙ The users are considered informed by https://marinaresidence.bg about the non-individual tracking of their behavior on the website and on the internet when visiting, making a reservation, saving, redirecting from another site, etc.
Intellectual Property Rights
∙ The content of the website www.marinaresidence.bg is subject to copyright.
∙ It is permitted to load, save, and print individual pages and/or sections, photos, and other documents only when the copyright notices and other marks or other property-related marks are not removed.
∙ Any reproduction (wholly or partially), modification, transmission (electronical or other), linking or usage of the website www.marinaresidence.bg for any public or commercial purposes without the written consent of Marina Grand Beach Hotel and/or the copyright holder is prohibited.
∙ The intellectual property rights over all elements and resources located on the website www.marinaresidence.bg (including the available databases) are subject to protection under the Copyright and Related Rights Act and belong to the Marina Grand Beach Hotel or to the designated person who has ceded the right to use to the Marina Grand Beach Hotel, and cannot be used in contravention of the legislation in force.
